How to Choose a Licensed Home Care Agency in Georgia

For expert nursing care and personal care help, please call us at 470-242-1944.

How to Choose a Licensed Home-Care Agency in Georgia

Choosing a home-care agency for a parent or loved one is a personal decision, and a practical one. You are inviting someone into your home and trusting them with daily care. In Georgia, there are clear things you can check before you choose — and clear questions you can ask. This guide explains what to look for.

1. Check that the agency is licensed in Georgia

Home-care providers in Georgia must hold a Private Home Care Provider Permit from the Georgia Department of Community Health (DCH). Ask for the permit number, and check that the agency is licensed to serve your county.

ProSkills Home Health Care Services, LLC holds DCH Private Home Care Provider Permit PHCP042518, and is licensed to serve ten counties: Fulton, Cobb, Henry, Gwinnett, Forsyth, Rockdale, Cherokee, DeKalb, Douglas, and Fayette — including Dacula, Lawrenceville, Buford, Alpharetta, Marietta, Decatur, Cumming, Douglasville, McDonough, Conyers, Woodstock, Canton, and Fayetteville. If an agency cannot give you a permit number, or is not licensed for your county, keep looking.

2. Ask who supervises the care — especially nursing care

Ask who creates the care plan, who checks on the caregiver, and who you call if something changes. Nursing care in Georgia may only be provided by a licensed Georgia RN, or by an LPN under RN supervision, under a client service plan. Ask the agency directly: who is your RN supervisor? The answer should be a named person — not a general promise.

ProSkills provides personal care, companion care, and, where nursing is part of the service plan, nursing care under RN supervision as described above. ProSkills' Nurse Administrator / RN supervisor of record is Jean Charles-Lonchard, RN.

3. Ask about caregivers: checks, training, and consistency

The caregiver is the person your loved one will see most. Ask:

• Does the agency run background checks on caregivers?
• What training do caregivers receive, and is there training for dementia care?
• Will we have the same caregiver each visit, or will it change?
• What happens if our regular caregiver is sick or on leave?
• Who do we call, day or night, if we need help or need to change a visit?

Consistency matters. A familiar caregiver learns routines, preferences, and warning signs that a rotating cast of strangers will miss.

4. Ask what is — and is not — included

ProSkills offers personal care, companion care, help with daily living, light housekeeping, meal preparation, Alzheimer's and dementia support, and respite care for family caregivers. ProSkills does not offer physical, speech, or occupational therapy; medical nutrition therapy; medical social services; hospice medical care; or Medicare-certified home health. If you need one of those services, ask the agency to say so plainly, rather than promising care it is not licensed to give.

5. Ask about insurance, reviews, and the first step

Ask how billing works, whether the agency works with any payer or programme that applies to you, and whether coverage is checked for each patient before care starts. Do not rely on a general claim on a website — ask for your situation to be checked.

Read reviews, too — and look for detail, not just stars. ProSkills holds a 5.0-star rating on Google and a 9.8 out of 10 rating on A Place for Mom.

With ProSkills, the first step is a free care assessment: a conversation about what help is needed, when, and how a plan would work. There is no charge and no obligation.

Questions to ask — a short checklist

• What is your DCH permit number, and are you licensed for my county?
• Who is your RN supervisor, and who supervises nursing care?
• What background checks and training do caregivers have?
• Will we have the same caregiver each visit?
• What services are included — and what do you not provide?
• How is coverage or payment checked for our situation?
• What does the free assessment involve, and what happens after it?

An agency that answers these questions clearly is one you can trust.

Call ProSkills today for a free care assessment: 470-242-1944. Or email admin@proskillshhc.com. ProSkills is open 24 hours, Monday to Sunday.